Nicolas is committed to making its website accessible in accordance with Article 47 of Law No. 2005-102 of February 11, 2005.

To this end, it is implementing the following strategy and actions:
● Multi-year accessibility plan 2025-2027
● Actions carried out in 2023-2025
● Action plan 2025-2027

This accessibility declaration applies to https://www.nicolas.com/

COMPLIANCE STATUS

The website https://www.nicolas.com/ is considered non-compliant with RGAA version 4.1.2 because the site is currently being audited.

FEEDBACK AND CONTACT

If you are unable to access any content or service, you can contact Nicolas' customer service to be directed to an accessible alternative or to obtain the content in another form.

● Send a message: https://www.nicolas.com/fr/contact.html

● Contact customer service by phone Monday to Friday from 9am to 6pm and Saturday from 10am to 1pm and 2pm to 5pm at +33 800 80 20 20 (free call)

● Or by email: service-clients@nicolas.com

RECOURSE PROCEDURE

This procedure should be used in the following case: you have reported an accessibility issue to the website manager that is preventing you from accessing content or services on the portal, and you have not received a satisfactory response.


● Write a message to the Defender of Rights [https://formulaire.defenseurdesdroits.fr/]

● Contact the regional delegate of the Defender of Rights [https://www.defenseurdesdroits.fr/saisir/delegues]

● Send a letter by post (free of charge, no stamp required)
Defender of Rights
Free reply 71120
75342 Paris CEDEX 07