FAQ

Yes, if you choose to collect your order from a Maison Nicolas store, you can request for it to be chilled before you arrive.

This option will be offered during checkout. Simply select it and your order will be prepared chilled beforethe picking.

Unfortunately, once your order has been confirmed, it is no longer possible to cancel it, change the items ordered or amend the delivery address.

Orders are quickly sent to our warehouse for preparation and dispatch to ensure delivery as soon as possible. For this reason, changes cannot be made once your order has been confirmed.

Before confirming your order, you can add or update a delivery address from your customer account:

1. Log in to your Nicolas account.
2. Go to “My Addresses”.
3. Click “Add a new address”.
4. Enter your new delivery details.

Would you like to return all or part of your order?

Once you have received your order, you can return it at your own expense, subject to the applicable conditions.

Please refer to our returns policy for information on return and refund conditions and procedures.

No, creating an account is not required to place an order on nicolas.com. You can choose to create a Maison Nicolas account or place your order as a guest.

1. Place an order with a Maison Nicolas account

Creating an account gives you access to a personal account and makes future purchases easier:

• Save your delivery addresses to save time on future orders
• Track your orders and check their status
• View your order history
• Access your invoices online
• Manage your communication preferences
• Enjoy a more personalised shopping experience

2. Place an order as a guest

Would you prefer not to create an account? You can complete your purchase as a guest.

You will receive information about your order by email, but you will not have access to a personal account where you can view your order history or invoices.

Good to know: if you are a member of the Nicolas loyalty programme, we recommend creating an account so that you can make the most of the services and benefits available through the programme.

Yes, absolutely! You can add a personalized gift message with your order. This option will be available during the checkout process.

Once your order has been confirmed, your invoice is available online in your My Account area under My Orders.

Select the relevant order to view, download, or print your invoice in PDF format.

No, invoices are never included in gift packages. Every order is carefully prepared and shipped in an elegant gift box, accompanied by a personalized message card, with no billing documents inside.

To ensure your order arrives in perfect condition, each shipment also includes protective outer packaging specially designed to withstand physical impacts and temperature variations during transport.

Whether you are sending a gift or treating yourself, we pay attention to every detail to make the unboxing experience as special as the gift itself.

Entering addresses for France is equipped with an automatic validation system for Postal / City Code. You just have to enter the postal code and select one of the cities that will be displayed. In no event will you have to enter the city name yourself for addresses in France. No Cedex postal codes are accepted.

Each order can only be delivered to one address. If you would like to send products to several recipients, you will need to place a separate order for each delivery address.

Are you a business looking to send orders to multiple recipients? Our store teams and customer service team can help you organise your deliveries. Please contact us to find out more about our multi-recipient delivery solutions.

Yes, you can place an order by phone with the assistance of our wine shop manager.

Our advisors can help you place your order, or enter the order on your behalf. In this case, you will receive a secure payment link to complete your purchase.

The order must be paid immediately using this link. Please note that products are not reserved until the order has been paid for and may therefore no longer be available at the time of payment.

For more information, please refer to our General Terms and Conditions of Sale.

We do everything we can to make your delivery experience simple and transparent, right through to the arrival of your order.

You can track your order directly from your customer account, under “My Orders”. Simply click on the tracking link associated with your order to view the latest delivery information.

Tracking information is automatically updated by the carrier. Please note that there may be a short delay before the first tracking details appear, particularly during busy periods, from 15 December to 15 January.

If you experience any issues tracking your parcel, our customer service team is available on 0800 80 20 20 to assist you.

Our orders are packed in packaging specifically designed to protect wine bottles during transport and minimise the risk of breakage. Breakage during delivery is very rare.

If your parcel shows signs of damage upon delivery (stained or damaged packaging, a broken bottle, etc.), we recommend refusing the parcel with the carrier and stating the reason for refusal.

If you decide to accept the parcel, please report the damage to the carrier at the time of delivery and take pictures, then contact our customer service team promptly by the contact form so that we can assist you.

If your parcel has been returned to our warehouse, for example because the recipient refused delivery or the delivery address was incorrect or incomplete, you have two options:

• Request that your order be sent again, subject to payment of the delivery charges again.
• Request a refund for your order, excluding the delivery charges, by contacting our customer service team via our contact form or by phone at the 0800 80 20 20.

Our customer service team will assist you and explain the next steps based on your situation.

At present, nicolas.com only delivers within mainland France. We do not offer international delivery from this website.

Depending on your destination country, other Nicolas websites may be available and may offer suitable delivery or collection services. As delivery terms, service areas and available services may vary from one country to another, we recommend checking the delivery conditions directly on the website corresponding to your country.

You can also contact your local Nicolas wine shop directly, as they may be able to offer an international shipping solution, depending on their available services.

If you choose express delivery and place your order before 11am on Friday, your order will be prepared and dispatched the same day to ensure delivery as quickly as possible.

However, we cannot guarantee Saturday delivery. Delivery time slots are managed directly by the carrier, so it is not possible to select or guarantee a specific delivery date when placing your order.

You can track the progress of your delivery from your customer account.

If the recipient is not available at the time of delivery, the carrier will leave a delivery notice with instructions on how to receive the parcel.

Depending on the carrier and the delivery method selected, another delivery attempt may be arranged or the parcel may be made available at the nearest collection point.

If you have placed an order as a gift, we recommend sharing the tracking information with the recipient so that they can follow the delivery and check any instructions provided by the carrier.

Yes. If the products are in stock at your chosen Nicolas store, you can place your order online and collect it within 3 working hours.

When placing your order, simply select the store where you would like to collect it. The availability of the collection service depends on the stock available at the selected store.

If the products you are looking for are not available at a nearby store, you may have several delivery options:

• Home delivery
• Delivery to a collection point with Chronopost

We are continually developing our services to give you greater flexibility when receiving your orders.

Pay with confidence on nicolas.com.

The security of your payments and the protection of your personal data are among our top priorities. All transactions made on our website benefit from security measures designed to protect your payment information.

How are your payments secured?

For payments made by bank card (CB, Visa, American Express) and PayPal, your payment details are protected using SSL (Secure Socket Layer) encryption, which helps keep the information exchanged during payment confidential.

Your payment details are encrypted as soon as they are entered and are not stored directly on nicolas.com after your payment has been processed.

Your banking information is securely transmitted to the payment service providers required to process your transaction and is not accessible to our teams.

On nicolas.com, you can pay for your order using the following payment methods:

Bank card

• Visa (debit or credit)
• Mastercard (debit or credit)
• Maestro
• American Express

Apple Pay

For a quick and easy payment experience.

PayPal

Payment methods not accepted online

Nicolas Gift Cards, bank transfers and cheques cannot be used to pay for an order on nicolas.com.

For information about how to use your Nicolas Gift Card, please refer to our dedicated FAQ.

At present, Nicolas Gift Cards can only be used in store and cannot yet be used to pay for an order on nicolas.com.

We are working on making this service available online, so that you will soon be able to use your Nicolas Gift Card on our website.

In the meantime, your Nicolas Gift Card can be used in participating Nicolas stores throughout France.

If you are having trouble completing your payment, here are a few steps you can try:

1. Try a different browser

The issue may be related to your browser or its version. We recommend trying another browser, such as Google Chrome, Mozilla Firefox, Microsoft Edge or Safari.

2. Try a different payment method

If the issue persists, you can try another payment method available on our website.

3. Contact your bank

Your bank may have declined or blocked the transaction for security reasons. Please contact your bank to check whether the payment can be authorised.

Need help ?

If you are still unable to complete your payment after these checks, our customer service team is available to assist you.

No longer want to receive our emails? You can unsubscribe from the Nicolas newsletter at any time.

There are several ways to unsubscribe:

• Click the unsubscribe link at the bottom of any of our marketing emails.
• Contact our customer service team to request your unsubscribe.
• Visit one of our Nicolas stores, where a member of our team can help you.

Good to know: the unsubscribe link is included in all our marketing emails. Simply click the link to stop receiving our communications.

Would you like to delete your Maison Nicolas account? You can submit a request to our Customer Service team.

To request the deletion of your account and the erasure of your personal data, please contact us:

• By email at : service-clients@nicolas.com
• Via our online contact form

To help us process your request, please provide the email address associated with your account and, if you are a member of the Nicolas loyalty programme, let us know. This will allow us to identify your profile and process your request across the relevant services.

What happens when I delete my account?

Deleting your account means you will lose access to your personal account, order history and services linked to your account, including benefits associated with the loyalty programme.

Some personal data may nevertheless be retained where this is necessary to comply with a legal obligation or to allow Nicolas to establish, exercise or defend its legal rights.

If you wish to place another order after deleting your account, you can create a new customer account.

Joining the Maison Nicolas loyalty program is free and you can sign up either online or directly in one of our stores.

Online, there are two ways to join:

• When placing an order: you can choose to join the loyalty program during the checkout process.
• From your customer account: log in to your Maison Nicolas account and go to the dedicated loyalty program section to discover the benefits, and join in just a few clicks.

You can also join the loyalty program directly in store, with the help of our team.

Discover all the benefits of the Nicolas loyalty program and make the most of your experience with us.

The Privilege Programme is our way of thanking you for your loyalty. Free and personal, it allows you to earn points as you shop and enjoy exclusive benefits throughout the year.

As a Privilege member, you can:

• earn points on your purchases;
• exchange your points for gifts in participating Nicolas stores;
• benefit from occasional bonus points;
• enjoy dedicated promotional offers;
• receive invitations to selected Nicolas events;
• receive our news, personalised advice and more.

Your Privilege Card is also available on your mobile, so you can always have it with you.

it’s simple: €1 spent = 1 point!

You earn points when shopping in participating Nicolas stores and on nicolas.com, provided you present or use your Privilege Card.

Your points are credited to your account and you can check your points balance at any time on nicolas.com or in participating Nicolas stores. Remember to use your card every time you shop so you never miss out on points!

Your loyalty rewards you: your points can be exchanged for Nicolas products in participating stores

50 points are worth €1. To find out how much your points are worth, simply divide your points balance by 50. For example, 150 points are worth €3.

Points must cover the full value of the product or products selected; they cannot be combined with a cash payment or exchanged for cash.

Once you have enough points, simply present your Privilege Card in store to use them.

To make the most of your benefits, remember to use your points regularly.

Every year on January 31, points earned more than 18 months ago and not used are deleted. We recommend checking your points balance regularly and using your points before they expire.

Choosing a wine is first and foremost a matter of personal preference. Several factors can help you find a wine that suits you, including the colour of the wine, its grape variety, its region of origin, as well as its intensity, freshness, fruitiness or oak character.

If you enjoy light, fruity wines, you may prefer fresh and easy-drinking styles. If you are looking for something with more power and character, consider fuller-bodied, more structured wines.

At Nicolas, you can also explore our selections or ask one of our wine experts for advice to help you find a wine that matches your tastes.

A well-matched wine can bring out the best in both the wine and the food. When choosing a wine, consider the flavours, intensity and texture of the dish.

Whether you are serving red meat, fish, seafood, cheese, spicy food or dessert, there are different wine styles that can complement each dish.

Explore our food and wine pairing advice on Nicolas to find inspiration and choose a wine to complement your meal.

You don't need to spend a lot to find a wine you enjoy. The price of a wine depends on a number of factors, including its appellation, region of origin, vintage and production methods.

At Nicolas, our wine experts select wines across a range of price points, so you can find a bottle that suits both your budget and the occasion.

You can also explore our promotions selection, featuring accessible wines selected by our wine experts.

A bottle of wine or Champagne can make a thoughtful gift for many occasions, from birthdays and dinner invitations to celebrations, thank-yous or simply as a way to treat someone.

If you know the recipient's tastes, you can choose a region, appellation or style of wine they already enjoy. If you are unsure of their preferences, choose a versatile bottle that is well suited to sharing and to the occasion.

You can also ask one of our wine experts for advice to help you find a bottle suited to your budget and to the person you are buying for.

When choosing a Champagne, several factors can help guide you, including its style, dosage, grape varieties, the brand, and the occasion for which you are buying it.

Whether you are looking for a Champagne for an aperitif, a meal or a gift, your choice may vary depending on the occasion. Your personal preferences also matter: some Champagnes are characterised by freshness and finesse, while others offer greater richness and structure.

Explore our Champagne selection on Nicolas or ask one of our wine experts for advice to find a bottle that suits your tastes and the occasion.

If you don't know your guests' preferences, choose a wine that is accessible and easy to enjoy, while also taking the meal and occasion into account.

For a dinner, you could offer different styles of wine to suit a range of tastes: a smooth, fruity red wine, a fresh white wine or a rosé, depending on the menu and the season.

You can also choose a bottle from a well-known appellation or wine region, which can be a reliable choice when entertaining guests.

If you're unsure, our wine experts are available to help you choose a wine that suits your meal, your guests and your budget.

Would you like to meet one of our wine merchants, get personalised advice or discover the services available near you?

Use our store locator to find your nearest Nicolas store. Enter your town or postcode, or use the geolocation feature to find stores nearby. For each store, you can view its address, opening hours, contact details and available services.

Depending on the store, you may benefit from services including:

• Personalised advice from your wine merchant to help you make the right choice
• Seasonal tastings to discover new wines and selections
• Chilled wines and Champagnes, available at selected stores for last-minute purchases
• Click & Collect, depending on the store
• Call & Pay, allowing you to place an order directly with your local wine merchant
• Other services available locally, depending on your chosen store

As services vary from one Nicolas store to another, we recommend checking the individual store page before your visit.

Find your nearest Nicolas store and discover the services available near you.

You can check product availability in Maison Nicolas stores directly on our website.

Select your preferred store and an availability indicator will appear on product listing pages to show whether the product is available in that store.

From the product page, you can also check the product’s availability in your selected store as well as in nearby stores.