Terms and Conditions of Use for the Nicolas.com website

Legal notice

The website www.nicolas.com is published by NICOLAS DIRECT, a single-member SARL (limited liability company) with share capital of 122,000 euros, registered with the Créteil Trade and Companies Register under SIREN number 343 093 464, whose registered office is located at 1 Rue des Oliviers, 94320 Thiais – email address: service-clients@nicolas.com

The publication director is Ms Cathy COLLART-GEIGER.

The website is hosted by WSHOP, 11 bis / 13 rue du Colisée – 75008 – Paris.

These Terms of Use govern access to and use of the Site and set out the terms and conditions for using the Site.

Definitions

In these Terms of Use, the words or expressions below shall have the following meanings:

“Graphic charter”: means the creations relating to the general structure of the Site.

“Terms of Use” or “Website Terms of Use”: means these terms of use of the website www.nicolas.com.

“Content”: means in particular trademarks, logos, domain names, graphics, photographs, still or animated images, sounds, texts, data and product descriptions, whether visual and/or audio.

“Site”: means the Nicolas.com website accessible at the URL www.nicolas.com or any other URL that may replace it

“User”: means any natural or legal person who visits one or more pages of the Site.

“Cookies”: means a piece of information placed on your hard drive by the server of the website visited. Cookies are trackers placed and read when you visit a website. A cookie contains several pieces of data: the name of the server that placed it, an identifier in the form of a unique number and, where applicable, an expiry date.

Acceptance and amendment of the Terms of Use

Access to and use of the Site are subject to acceptance of and compliance with these Terms of Use (hereinafter the “Website Terms of Use”).

By browsing the Site, whatever the technical means of access and devices used, the User is deemed to be aware of these Terms of Use and to accept them without reservation.

These Terms of Use apply, as necessary, to any version or extension of the Site on existing or future social and/or community networks.

The Terms of Use may be amended at any time by MAISON NICOLAS (hereinafter “MAISON NICOLAS”) due to the evolving nature of the Site, which may be modified, in particular by making new features available or by removing or modifying certain features.

The User is therefore advised to refer, before any browsing, to the latest version of the Website Terms of Use, which is available at any time on the Site. If the User does not agree with the Website Terms of Use, the User must not use the Site.

Access to the Site

The Site is accessible free of charge to any User with Internet access. All costs relating to access to the Site, whether hardware, software or Internet access costs, are borne solely by the User.

Intellectual Property

The www.nicolas.com Site as a whole, as well as each of its component elements taken individually, in particular the specific programs and developments and the content including trademarks, logos, domain names, graphics, photographs, still or animated images, sounds, texts, data and product descriptions, whether visual and/or audio, are the exclusive property of MAISON NICOLAS or of third parties that have granted it a licence.

Any total or partial reproduction of the Site or of any of its component elements without the express authorisation of MAISON NICOLAS is prohibited and would constitute an infringement punishable under Articles L.335-2 et seq. of the French Intellectual Property Code.

The databases on the Site are protected by Articles L.341-1 et seq. of the French Intellectual Property Code, and any qualitatively or quantitatively substantial extraction or reuse of the content of the databases is punishable.

The trademarks and logos on the Site are trademarks registered by MAISON NICOLAS, or whose rights it has acquired.

Any reproduction, imitation or use, in whole or in part, of these distinctive signs without express authorisation and in breach of the prohibitions set out in Articles L.713-2 et seq. of the French Intellectual Property Code shall render its author liable.

Other distinctive signs, in particular company names, trade names, shop signs and domain names reproduced on the Site, are the property of MAISON NICOLAS or of third parties whose rights it has acquired, and any reproduction without express authorisation may constitute misappropriation rendering its author liable under Article 1382 of the French Civil Code.

User liability

All hardware and software required to access and use the Site remain the sole responsibility of the User, who alone is responsible for the proper functioning of their equipment and their Internet access. It is therefore up to the User to take all appropriate measures to protect their own data, computer systems and/or software from contamination by any viruses. The User is solely responsible for their use of the Site.

MAISON NICOLAS liability

MAISON NICOLAS uses all reasonable means at its disposal to ensure high-quality access to the Site. The Site is accessible 24 hours a day, 7 days a week, except in the event of force majeure or an event beyond the control of MAISON NICOLAS, and subject to any breakdowns and maintenance work necessary for the proper functioning of the Site.

Furthermore, MAISON NICOLAS cannot be held liable for any malfunction of the network and/or servers or any other event beyond its control that would prevent or impair access to the Site.

MAISON NICOLAS reserves the right to interrupt, temporarily suspend or modify, without notice, access to all or part of the Site in order to carry out maintenance or for any other reason, without such interruption giving rise to any obligation or compensation of any kind whatsoever.

Applicable law and jurisdiction

These Terms of Use are governed by French law. In the absence of a prior amicable settlement, any dispute relating to the interpretation, validity and consequences of these Terms of Use shall fall under the exclusive jurisdiction of the Courts of Paris.

Personal data when browsing

MAISON NICOLAS collects personal data concerning the buyer and, where applicable, the recipient of the Order. All data collected is necessary to process your order and is intended for the NICOLAS DIRECT departments. Personal data is processed in accordance with amended French Law No. 78-17 of 6 January 1978 known as the “informatique et libertés” (Data Protection) Act and Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016, known as the General Data Protection Regulation (GDPR).

The purposes, recipients, retention periods, conditions under which MAISON NICOLAS collects and processes personal data, and the data collected via cookies are set out in the Site’s “PRIVACY POLICY” , which details all information relating to the processing of personal data and the rights of data subjects in connection with such processing.

Creating a web account

When placing their first order, the customer must create a personal account by entering their email address and a password. The customer must enter their details (title, surname, first name, date of birth, address, email address, telephone number) in the “Create an account” form. These login details will be requested for all reservations made on the Nicolas.com website. The customer is solely responsible for their password and shall bear sole responsibility for the consequences of its use by any third parties who may have become aware of it. Creating an account authorises the MAISON NICOLAS establishments to use the customer’s email address or mobile number to send them any information concerning their reservations or orders. The customer is invited to accept these general terms and conditions of sale, after having read them, by ticking the dedicated box.

The customer will not receive any email or text message communications other than the order confirmation

Deleting a web account

The customer may request the deletion or anonymisation of their account at any time by completing the contact form on the Nicolas.com website and selecting “right to be forgotten” or “right to rectification” from the drop-down menu. MAISON NICOLAS undertakes to process requests within a reasonable time.

Loyalty programme Terms of Use

ETABLISSEMENTS NICOLAS is a French public limited company (Société Anonyme) with share capital of 1,921,152 euros, registered with the CRETEIL Trade and Companies Register under number B 542 066 238, whose registered office is located at 1, rue des Oliviers, 94320 THIAIS.

The MAISON NICOLAS loyalty card is a privilege card issued free of charge. The MAISON NICOLAS privilege card is not a payment card.

It is offered exclusively to persons aged 18 and over, on request, in MAISON NICOLAS stores participating in the loyalty programme or on the www.nicolas.com website.

For the purposes of these Terms of Use, a Professional Customer is defined as any customer, whether a natural or legal person, registered with the trade and companies register or the trades register, who enters into contracts for purposes that do not fall within the scope of their commercial or professional activity, meaning that the transaction they carry out with MAISON NICOLAS is not intended for resale to their end customers as part of their business. Within the contractual relationship, the professional customer is treated as a non-professional within the meaning of the preliminary article of the French Consumer Code. The Customer holding the loyalty card undertakes not to trade in products purchased from NICOLAS stores or on the nicolas.com website.

The list of MAISON NICOLAS stores participating in the programme may change and can be consulted at any time on the www.nicolas.com website.

Conditions for obtaining the MAISON NICOLAS loyalty card

The loyalty card is free and strictly personal. It cannot be transferred. It is issued in the name of a natural person of legal age and may under no circumstances be used by a minor.

MAISON NICOLAS reserves the right to modify at any time the conditions for obtaining the MAISON NICOLAS card and the benefits or services offered to cardholders.

MAISON NICOLAS also reserves the right to accept or refuse an application for the MAISON NICOLAS privilege card, and to withdraw the card from its holder, without compensation, if the holder fails to fulfil their obligations towards MAISON NICOLAS and/or its partners (in particular by lending the card to a third party). Any fraudulent use of the card will result in the holder losing the benefit of the card.

Joining the Maison Nicolas loyalty programme

The Customer may choose either a physical loyalty card or a digital loyalty card.

For the physical card, the Customer collects it from their wine merchant. To activate their physical NICOLAS Card, the customer must go to the “www.nicolas.com” website, in the “My loyalty area” section, and complete the membership form with the following details: card number, surname, first name, company name, email and password, address, date of birth.

For the digital card, the Customer obtains it after completing the membership form on the “www.nicolas.com” website with the following details: card number, surname, first name, company name, email and password, address, date of birth.

Membership must be validated within 60 days of the first visit to a store. If membership is not validated within this time, the card can no longer be used and all points accumulated will be deleted.

As a reminder, minors may not join this Nicolas privilege programme.

Personal data protection

MAISON NICOLAS collects personal data for membership of the privilege programme. All data collected is necessary for the operation of the programme. Personal data is processed in accordance with amended French Law No. 78-17 of 6 January 1978 known as the “informatique et libertés” (Data Protection) Act and Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016, known as the General Data Protection Regulation (GDPR).

The purposes, recipients, retention periods and conditions under which MAISON NICOLAS collects and processes personal data are set out in the Site’s “PRIVACY POLICY”, which details all information relating to the processing of personal data and the rights of data subjects in connection with such processing.

How the MAISON NICOLAS loyalty card works

Terms

Any purchase in one of the stores participating in the loyalty programme or on www.nicolas.com earns points according to the following scale:

1 euro spent = 1 point.

Points accumulated in the loyalty account are credited to the holder at the checkout or on www.nicolas.com upon presentation of their NICOLAS PRIVILÈGE Card.

The scale for earning points is freely set by NICOLAS, which may modify it at any time on its own initiative. Customers will be informed of the new scale in force by any means NICOLAS deems appropriate, for example by notices displayed in stores participating in the loyalty programme or by a letter sent to cardholders.

Points start accumulating on your MAISON NICOLAS Card from your first purchase.

Your card has a number that identifies the point transactions made. Points earned on purchases made in stores participating in the loyalty programme or on www.nicolas.com will be credited to your account immediately. You can check your “points balance” at any time on www.nicolas.com or in any participating Nicolas store.

If purchases are paid for without presenting the MAISON NICOLAS loyalty card, no points will be credited.

If products that earned points on your account are returned, the corresponding number of points will be deducted from your MAISON NICOLAS card balance.

If a product that earned points is exchanged, the corresponding number of points will not be credited a second time.

On 31 January each year, unused loyalty points earned more than 18 months earlier will be deleted.

If the points are not used before this expiry date, they will be permanently deleted.

Once you have earned enough points, simply go to one of the MAISON NICOLAS stores participating in the loyalty programme and, upon presentation of your privilege card only, exchange your points for anything you like in the store.

To find out the value of your points in euros, simply divide the number of points by 50. Example: 150 points / 50 = €3.

This conversion calculation is not contractually binding; the conditions for awarding points and their value may be modified unilaterally by ETABLISSEMENTS NICOLAS.

Points can be converted against the full market value of one or more products; no cash compensation is possible. Conversion is based on non-promotional prices.

Points may under no circumstances be converted into cash.

The purchase of a gift card (which is a means of payment) does not earn loyalty points;

The recipient/holder of the gift card earns loyalty points when using the card if they have joined the loyalty programme.

The sale, purchase, brokering, resale, bartering or exchange of MAISON NICOLAS points is strictly prohibited. In this respect, MAISON NICOLAS reserves the right to take any legal action necessary to defend its interests.

For any dispute, you may write to NICOLAS FIDELITE - 1, rue des Oliviers - 94320 THIAIS.

Stores participating in the loyalty programme may ask you to prove your identity. Failing such proof, the store may refuse to grant you the benefits of the loyalty scheme.

Changes to your data

Changes / accuracy of data: Any change of address, name or any other information that may be necessary must be notified by updating it directly on the “www.nicolas.com” website, in the “loyalty area” section, by logging in with your email address and password.

The member guarantees the accuracy of all information provided and shall be solely responsible for any incorrect, incomplete or out-of-date information. If you wish to return your loyalty card, you can send it back to us with your instructions to the following address: NICOLAS FIDELITE - 1, rue des Oliviers

94320 THIAIS.

If you wish to delete your account, you can do so in your “loyalty area” on www.nicolas.com, in the “cancellation” section.

Loss, theft or damage: If the loyalty card is lost or stolen, the customer must report the loss to their wine merchant or cancel their card from their customer area. Once the loss has been reported, the card will be scheduled for deletion. The customer must also collect a new card in store, without activating it, and enter the new number within 10 days of collecting the new card in the “Link my card” section of their loyalty area. The customer must not activate this new card beforehand in order to link it. Points from the old card will be transferred to a new privilege card only if the holder’s name is identical on both cards.

The customer may request the number of their old card in any participating Nicolas store or from the loyalty department.

If the card is lost or stolen, the card issuer is released from all liability, and the benefits remaining on the card once deactivation has taken effect will be transferred to the new card, provided that the customer has reported the loss or theft in accordance with the process described above.

If the customer does not report their card lost or stolen, or delays in doing so, MAISON NICOLAS cannot be held liable for points debited before the loss or theft of the NICOLAS privilege card concerned was reported.

MAISON NICOLAS accepts no liability in the event of fraudulent or improper use of the card or use in breach of these terms of use.

Furthermore, MAISON NICOLAS reserves the right to take any action it deems appropriate in the event of improper or fraudulent use of the loyalty card.

Other conditions

These terms of use may be amended or supplemented at any time. Likewise, the Loyalty programme may be shortened, interrupted or discontinued. You will be informed of such situations by any means MAISON NICOLAS deems appropriate.

If the loyalty programme is discontinued, the points earned by the member may be used for 18 months, exclusively in a NICOLAS store (excluding franchises) in mainland France, from the date of the last purchase made in one of the stores participating in the programme. Beyond 18 months from the last purchase, the points earned by the member of the Loyalty programme will be permanently lost.

The General and Special Conditions are governed by French law. Any dispute relating to the performance and/or interpretation of these conditions shall be brought before the courts of CRETEIL (France).

Version in force as of 20/10/2026

Voici la traduction, avec la même structure (paragraphes, titres et numérotation) que le texte source :

The company ETABLISSEMENTS NICOLAS is a French public limited company (Société Anonyme) with a share capital of €1,921,152, registered with the Trade and Companies Register of CRETEIL under number B 542 066 238, with its registered office at 1, rue des Oliviers, 94320 THIAIS.

The NICOLAS loyalty card is issued free of charge. The NICOLAS loyalty card is not a payment card.

It is offered exclusively to persons aged 18 and over, on simple request, in NICOLAS stores participating in the loyalty program or on the website www.nicolas.com.

For the purposes of these General Terms of Use, a Professional Customer is defined as any customer, whether an individual or a legal entity, who is registered with the trade and companies register or the trades directory, and who contracts for purposes that do not fall within the scope of their commercial or professional activity, meaning that the transaction carried out with NICOLAS is not intended for resale to their end customers as part of their business. A professional customer is treated, within the contractual relationship, as a non-professional within the meaning of the preliminary article of the French Consumer Code. The Customer holding the NICOLAS PRIVILEGE card undertakes not to trade the products purchased from NICOLAS stores and on the website nicolas.com.

The list of NICOLAS stores participating in the program is subject to change and may be consulted at any time on the website www.nicolas.com//fr/fr/nos-boutiques.php

Conditions for obtaining the NICOLAS loyalty card

The NICOLAS loyalty card is free of charge and strictly personal. It cannot be transferred. It is issued in the name of an adult individual and may under no circumstances be used by a minor.

NICOLAS reserves the right to modify at any time the conditions for subscribing to the NICOLAS loyalty card, as well as the benefits or services offered to subscribers.

NICOLAS also reserves the right to accept or refuse an applicant's subscription to the NICOLAS loyalty card, and to withdraw the card from the cardholder in the event of failure to fulfil the cardholder's obligations towards NICOLAS and/or its partners (in particular lending the card to a third party), without compensation. Any fraud in the use of the card results in the cardholder's exclusion from the benefits of the card.

Enrollment in the Nicolas loyalty program in store

The Customer may join the loyalty program in store, through their wine merchant, and choose either a physical loyalty card or a digital loyalty card.

1. Collection of information by the wine merchant

To initiate enrollment, the wine merchant enters the following mandatory information, provided by the Customer: title, last name, first name, email address and telephone number.

1. Completion of enrollment by the Customer

To complete their registration, the Customer scans the QR code presented in store and accepts the General Terms of Sale (CGV) and the General Terms of Use (CGU) of the loyalty program. Enrollment is effective only from the time of this validation.

The Customer may complete their enrollment later, using this same process.

1. Physical loyalty card

The Customer collects their card from their wine merchant. It is activated once enrollment has been completed as described above.

1. Digital loyalty card

The Customer obtains their digital card as soon as their enrollment is completed.

Enrollment in the Nicolas loyalty program online

The Customer may join the loyalty program online on the website "www.nicolas.com". Online enrollment entitles the Customer only to a digital loyalty card.

1. When to enroll

The Customer may join the program:

when creating their customer account;

when placing an order, before validating it;

at any time from their customer account, under "My loyalty program".

1. Information to be provided

To enroll, the Customer provides the following mandatory information: title, last name, first name, date of birth, email address and telephone number. Where the Customer already has an account, this information is taken from their customer account and they only need to complete any missing data.

1. Validation of enrollment

To complete their enrollment, the Customer accepts the General Terms of Sale (CGV) and the General Terms of Use (CGU) of the loyalty program by ticking the box provided for this purpose. Enrollment is effective only from the time of this validation.

1. Digital loyalty card

As soon as their enrollment is completed, the Customer obtains their digital loyalty card, accessible from their customer account. Where enrollment takes place during an order, the benefits of the program apply to that order.

As a reminder, no minor may subscribe to this Nicolas loyalty program.

Protection of personal data

NICOLAS collects personal data for enrollment in the loyalty program. All the data collected is necessary for the performance of the loyalty program. Personal data is processed in accordance with Law No. 78-17 of 6 January 1978, as amended, known as the "Informatique et Libertés" law, and Regulation 2016/679 of the European Parliament and of the Council of 27 April 2016, known as the General Data Protection Regulation (GDPR).

The purposes, recipients, retention periods and conditions under which NICOLAS collects and processes personal data are set out in the website's "PRIVACY POLICY", which details all information relating to the processing of personal data as well as the rights of the data subjects in connection with this processing.

Operating terms of the NICOLAS loyalty card

Terms

Any purchase in one of the stores participating in the loyalty program or on www.nicolas.com earns points according to the following scale:

€1 spent = 1 point.

Points accumulated on the loyalty account are credited to the cardholder when they pass through the checkout or on www.nicolas.com upon presentation of their NICOLAS LOYALTY card.

The scale for earning points is freely set by NICOLAS, which may modify it at any time and at its sole initiative. Customers will be informed of the new scale in force by any means NICOLAS deems appropriate, for example by display in the stores participating in the loyalty program or by a letter sent to cardholders.

Points accumulation on your NICOLAS LOYALTY card begins with the first purchase.

Your card has a number that makes it possible to identify point movements. Points earned through purchases made in stores participating in the loyalty program or on www.nicolas.com will be credited to your account immediately. You can check your "points balance" at any time on www.nicolas.com or in any of the participating Nicolas stores.

If payment for purchases is made without presenting the NICOLAS loyalty card, no points will be recorded.

If products that generated points on your account are returned, the corresponding number of points will be debited from your NICOLAS card balance.

If a product that generated points is exchanged, the corresponding points will not be credited a second time.

On 31 January of each year, loyalty points earned more than 18 months earlier and not used will be deleted.

If the points are not used before this expiry date, they will be permanently deleted.

Once you have earned enough points, simply go to one of the NICOLAS stores participating in the loyalty program and, upon presentation of your loyalty card only, exchange your points for the item of your choice in the store.

To find the value of the points in euros, simply divide the number of points by 50. Example: 150 points / 50 = €3.

This conversion calculation has no contractual value; the conditions for awarding points and their value may be modified unilaterally by the company ETABLISSEMENTS NICOLAS.

Points can be converted against the full market value of one or more products; no financial compensation is possible.

Points may under no circumstances be redeemed for cash.

The sale, purchase, brokering, resale, bartering or exchange of NICOLAS points is strictly prohibited. In this regard, NICOLAS reserves the right to take any legal action necessary to defend its interests.

For any dispute, you may send a letter to NICOLAS FIDELITÉ - 1, rue des Oliviers, 94320 THIAIS.

Stores participating in the loyalty program may ask you to prove your identity. Failing such proof, the store may refuse to grant you the benefits linked to the loyalty system.

Modification of data

Change / accuracy of data: Any change of address or name, or any other information that may be required, must be notified by directly updating it on the website "www.nicolas.com" under the "loyalty area" by logging in with your email address and password.

The member guarantees the accuracy of all the information provided and shall be solely responsible for any incorrect, incomplete or outdated information. If you wish to return your LOYALTY card, you may send it back to us with your instructions to the following address: NICOLAS FIDELITÉ - 1, rue des Oliviers, 94320 THIAIS.

If you wish to delete your account, you may do so in your "loyalty area" on www.nicolas.com under "My loyalty program".

Loss, theft or damage: In the event of loss or theft of the loyalty card, the customer must report the loss to their wine merchant or cancel their card from their customer account. Once the loss has been reported, the card will be marked for deletion. The customer must also collect a new card in store, without activating it, and enter the new number within 10 days of collecting the new card, under "link my card" in their loyalty area. The customer must not activate this new card beforehand in order to link it. The points on the old card will be transferred to a new loyalty card only if the cardholder's name is identical on both cards.

The customer may request the number of their old card in any participating Nicolas store or from the loyalty service.

In the event of loss or theft of the card, the card issuer is released from all liability, and the remaining accumulated benefits on the card once deactivation is effective will be carried over to the new card, provided that the customer has reported the loss or theft in accordance with the process described above.

If the customer fails to report their card as lost or stolen, or is slow to take the necessary steps, NICOLAS cannot be held liable for points debited before the loss or theft of the NICOLAS loyalty card concerned was reported.

NICOLAS accepts no liability in the event of fraudulent or abusive use of the card, or use in breach of these general terms of use.

In addition, NICOLAS reserves the right to take any action it deems appropriate in the event of abusive or fraudulent use of the loyalty card.

Other conditions

It may be decided at any time to modify or supplement these general terms of use. Likewise, the loyalty program may be shortened, suspended or terminated. These situations will be brought to your attention by any means NICOLAS deems appropriate.

In the event of termination of the loyalty program, the points earned by the member may be used for 18 months exclusively in a NICOLAS store (excluding franchises) in metropolitan France (list of eligible NICOLAS stores here), starting from the last purchase made in one of the stores participating in the program. Beyond 18 months from the last purchase made, the points earned by the member in the Loyalty program will be permanently lost.

The General and Special Terms are governed by French law. Any dispute relating to the performance and/or interpretation of said terms shall be brought before the courts of CRETEIL (France).

Version in force as of 15/10/2026